Shipping
Your Slanco Order, On Its Way
We want your Slanco shopping experience to be simple from checkout to delivery. This page explains how to check delivery availability, follow your order, and contact us if you need assistance.
1. Delivery Availability
Delivery availability depends on your location and the serviceability of your PIN code.
Please enter your delivery address and PIN code during checkout to check whether we can deliver to your location.
If you need help confirming delivery availability, contact us at care@slanco.in.
2. Order Processing
Once you place your order, please check your order confirmation for details.
Orders are processed before being handed over to the courier. Processing time may vary depending on order volume, product availability, holidays, or other operational factors.
Your order's dispatch status and any available delivery estimate will be communicated through the relevant order updates.
3. Delivery Timelines
Delivery time depends on your PIN code, courier service, and the time required to process your order.
Any estimated delivery date shown at checkout or in your order updates should be treated as an estimate. Delays may occur because of weather conditions, transport disruptions, public holidays, or other circumstances beyond our control.
If your order appears to be delayed, please contact our customer care team with your order number.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Please review the final order total before making payment.
5. Tracking Your Order
If tracking details are available for your shipment, please use the tracking link or information shared with your order updates to follow its progress.
If you have not received tracking information or need help understanding an update, email care@slanco.in with your order number.
6. Incorrect Address or Delivery Details
Please review your name, phone number, PIN code, and complete delivery address carefully before placing your order.
If you notice an error after placing an order, contact us as soon as possible. We will check whether the details can still be corrected before dispatch. Changes cannot be guaranteed once an order has been shipped.
7. Missing, Damaged, or Incorrect Orders
If your order arrives damaged, contains an incorrect product, or is missing an item, please contact us within 7 days of delivery.
Share your order number, a description of the issue, and clear photographs or an unboxing video, along with your invoice copy, where applicable.
Our team will review your request under the Returns & Exchanges policy and guide you through the next steps.
8. Delivery Delays
We make every effort to ensure orders reach customers within the communicated delivery estimate. However, delays may occur because of courier issues, severe weather, transport disruptions, or other unexpected events.
If you experience a delay, please contact us so we can help you check the status of your shipment.
Contact Us
For shipping and delivery questions, reach us at:
Email: care@slanco.in
Phone: +91-9319984320
Address: 1/3, Kirti Nagar Industrial Area, Satguru Ram Singh Marg, New Delhi, 110015, India
We will be happy to assist you with your Slanco order.