FAQs

Have questions about Slanco? Find answers to common questions about our products, sizing, orders, shipping, returns, and more.

About Slanco

1. What is Slanco?

Slanco is a women's athleisure brand designed for life in motion. Our collection is made for active mornings, workdays, travel, and everyday comfort. We believe in clothing that helps you feel comfortable and confident wherever the day takes you.

2. What products does Slanco offer?

Our core collection includes hoodies, sweatshirts, joggers, and co-ord sets. Our pieces are designed to be comfortable, versatile, and easy to style.

Products & Sizing

3. How do I choose the right size?

Our hoodies and sweatshirts come in free size, intended to fit approximately XS to 2XL. Our joggers are available in three size ranges: XS–S, M–L, and L–2XL.

Please check our Size & Fits Guide and the individual product measurements before placing your order.

4. What does free size mean?

Free size means a garment is designed to fit a range of body sizes rather than being available in separate standard sizes. Fit can vary depending on your body shape and preferred style, so we recommend checking our Free-Size Measurements page.

5. How do I care for my Slanco products?

Please follow the care instructions on the garment label. Following the recommended washing and drying instructions will help maintain the fabric, shape, and appearance of your clothing.

6. Will the product colour look exactly like the pictures?

We do our best to show our products accurately. However, colours may look slightly different depending on your screen settings, lighting, and display.

Orders & Payments

7. How can I place an order?

Browse our collection, select your preferred product, choose the available size or size range, and add it to your cart. Follow the checkout instructions to complete your purchase.

8. How will I know if my order is confirmed?

Please check the order confirmation message or email after completing your purchase. If you do not receive confirmation or need help, contact us at care@slanco.in.

9. Can I change or cancel my order after placing it?

Please contact us as soon as possible at care@slanco.in with your order details. Changes or cancellations may depend on the order's processing and dispatch status, and we cannot guarantee that every request can be accommodated.

Shipping & Delivery

10. Where does Slanco ship?

Available delivery locations are shown during checkout. If you need help confirming delivery availability for your PIN code, contact our customer care team.

11. How long will my order take to arrive?

Delivery time depends on your location, order processing, and courier service. Please refer to the Shipping page and the delivery information provided at checkout for the applicable estimate.

12. How can I check my order status?

Check the order updates or tracking details shared with you, if available. If you need further assistance, email care@slanco.in with your order number.

Returns, Replacements & Refunds

13. Can I return or replace a product?

Eligible return or replacement requests must be raised within 7 days of delivery. The product must meet the conditions stated in our Returns & Exchanges policy, including the applicable quality check.

14. What if I receive a damaged or incorrect product?

Please contact us within 7 days of delivery and share clear photographs or an unboxing video, along with your invoice copy. Our team will review your request according to the Returns & Exchanges policy.

15. Can I return a product if the size does not fit?

Size-related return requests may be raised within 7 days of delivery, subject to the policy conditions. Reverse courier charges are borne by the customer in such cases, and a refund is processed after successful quality clearance.

16. How long does a refund take?

As stated in our Returns & Exchanges policy, quality inspection takes approximately 2–3 working days after the product is received. Once approved, the refund is generally processed within 5–7 working days to the original payment method.

17. Which products cannot be returned?

Used or washed products, products without original tags or packaging, hygiene-sensitive items, customised products, and clearance or final-sale products are generally non-returnable, subject to the exceptions stated in our policy.

Please read the full Returns & Exchanges policy before submitting a request.

Need More Help?

We are happy to help with questions about our products, orders, and policies.

Email: care@slanco.in

Phone: +91-9319984320

Address: 1/3, Kirti Nagar Industrial Area, Satguru Ram Singh Marg, New Delhi, 110015, India